Frequently asked questions

When should I reach out to book your services?

The timeline depends on what services you’re booking for. For brand events, reach out immediately to secure your date. For weddings, it would be ideal to inquire 3-6 months before. For envelope calligraphy, those should be back to you about 14-16 weeks before your wedding date to be sent out.

What services do you provide?

Events and Corporate Gifting: live or in-studio calligraphy, engraving, heat foiling and bottle painting

Wedding Clients: Day-of Signage, Welcome Signs, Seating Charts, Escort Cards, Event Timelines, Bar Signs, Small signs - guestbook, table numbers, etc. Vow books, Envelope Addressing, Engraving. Most custom requests can be accommodated.

Where are you located / do you ship?

Long Island, NY and yes. Shipping will incur costs of postage and shipping materials to your quote.

What’s your return policy?

Due to the nature of handmade custom orders, your deposit is non-refundable. Other projects were turned down after you put a deposit for your event. Returns are not accepted and will not be honored upon request. Please see contract details as well. The contract provided to you will prevail as the rule. If any items arrive broken or damaged, please send me a message ASAP.

What’s the turn-around time?

It depends on the size and detail of your order/project. Generally about 3-4 weeks.

Do you require a deposit / How do I pay?

After you send an inquiry, I will reach out for more information. Once project details and quote are agreed upon, you will be sent a contract. A 50% non-refundable deposit of your order quote will be due and a signed contract will be required for booking. The remaining 50% will be due upon the completion of your order/project. Accepted forms of payment include ACH, credit card, or Zelle. Letter Crafted Ink LLC uses Square, Inc. (and occasionally Stripe, Inc.) to process credit card payments. To view the privacy policy, click here.

Do you do rush orders?

Yes and they incur a rush fee. Rush orders are accepted on a case-by-case basis. Any order with less than 14 business days to finish are considered rush orders.

14 days: 30% rush fee

10 days or less: 70% rush fee

3 days or less: 100% rush fee

48 hours or less: typically not accepted.

What is included with my order?

2 drafts and 1 revision is included complementary.

After that, any extra design drafts are $50 each.

Please note that it is your responsibility to proofread and accurately list all names, addresses, etc. What is provided to me will be used EXACTLY how it is written. I am not responsible for any typos or incorrect information once information is client-confirmed. Any errors made on my end will be corrected without charge. Extra charges will apply to changes from errors made on the clients end.

Who owns the artwork?

Letter Crafted Ink LLC owns and retains all copyrights to our work. Replication of any design is prohibited. Clients are not allowed to re-sell as their own, or reproduce the designs/work in any way for any purpose. Please refer to your contract for more accurate terms. You can also view the Privacy Policy here.

How do I send you info for addressing/seating charts?

All information should be in a single digital-formatted file sent to the email address: hello@lettercraftedink.com - The preferred format is an excel file or Google Sheet. Information must be entered EXACTLY how you want it written. This includes capitalization, titles, line breaks, punctuation, abbreviations, etc…

How much do you charge?

Pricing varies depending on project/order. Please submit an inquiry form to receive an accurate quote.